Supplier / retailer: A company who has entered into an agreement with artcreatif.co.uk in order to display / market their goods to potential consumers.
Consumer: Any individual(s) who purchase goods / products / services through the artcreatif.co.uk website, and ultimately from the retailer
Customers or visitors to this web site are referred to as “You” or “Your”
artcreatif.co.uk is referred to as “Us” , “We” or “ Our”.
artcreatif.co.uk is the trading name of Nvisage Virtual Tectonics Ltd .
Individual Consumers
1. Security & Order Confirmation
If payment is by credit or debit card, all card details are handled and processed by secure encryption. Whilst every effort is done ensure the security of servers and encryption codes. It is impossible for any web site to be completely impregnable to fraud. artcreatif.co.uk is committed to providing the highest level of security to all our clients and consumers, and in ensuring our suppliers meet those same standards. Artcreatif.co.uk can not be held responsible for shortfalls in any systems operated by our client suppliers / retailers. Once your order has been processed all transactional details relating to the method of payment collected by us will be deleted.
2. Post & Packaging
Post & packing prices are set by the suppliers and therefore may vary slightly for similar products. Dispatch of the goods to the consumer is the responsibility of the supplier. Where necessary details of any delivery requirements or restrictions, (ie UK mainland only), are contained within the delivery information for specific products).
Full valid post codes are required for every order, and the supplier may not dispatch orders without one. If You provided an incorrect address, including the postcode, the supplier may not accept any responsibility for a failure of an order to arrive, or any costs involved in redirecting that order. In all cases / queries relating to specific goods / products must be directed to the supplier / retailer concerned and not to us.
When you place an order to purchase a product you will receive an e-mail confirming receipt of Your order and containing the details of your order including transaction and order reference numbers. Your order represents an offer to the Supplier / retailer, to purchase a product(s) / services, which is accepted by the supplier / retailer when payment for your order is processed.
If you have incorrectly entered your email address your confirmation and dispatch email may fail. So long as payment has been processed successfully this will in no way affect your order. When your order is accepted, you will receive a Dispatch Confirmation E-mail. Any products on the same order which have not been confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract. Failure to send you a receipt confirmation email or dispatch confirmation email in no way invalidates Your offer or the supplier / retailer’s acceptance of your offer. Time is not of the essence in relation to this contract.
3. Damage & Tracing Parcels
In the event that Your goods are damaged in transit please contact the supplier direct. Products received by courier should be checked before being signed for. If the exterior packaging or the product are found to be damaged You must then sign "checked and found to be damaged". If You fail to do this the supplier / retailer may may not be able to offer a refund. If products sent by Royal Mail are not delivered please contact the supplier / retailer for details of the tracking and tracing procedure. If products sent by Courier and not delivered please contact the supplier / retailer for details of the online and telephone tracking procedure.
If orders are considered to be lost in transit after a reasonable period time has elapsed, it is at the discretion of the retailer whether or not to refund, or resend the the order.
4. Prices & Product Details
All prices quoted are in £ Sterling. We endeavour to ensure that the information shown on the web site is as accurate as possible however we cannot guarantee that information and offer no warranties as to the accuracy. As each product and it’s associated information is the responsibility of the supp;ier / retailer We cannot be held responsible for typographical errors on this site, including, but not limited to those regarding price. The responsibility for obtaining any permission or rights to use branded or copyrighted images, in order to promote products, goods or services rests with the supplier / retailer. We cannot be held responsible for a supplier uploading theses images onto our site, however we will endevour to inform the supplier of the situation and ask the supplier to use a suitable image, or remove the offending product. Artcreatif.co.uk has the right of veto over all products, goods and services published by suppliers / retailer onto the website. We reserve the right to make changes to Our web site including prices, products, ingredients and terms & conditions without any notice being given. All products and services are subject to availability and may be withdrawn from sale at any time. If for any reason goods ordered are not available You may be offered an alternative, an alternative product will not be shipped without obtaining authorisation beforehand.
5. Returns Policy
If for any reason you are not entirely satisfied with any product that you have purchased through the artcreatif.co.uk website, you may return it to the supplier, at your expense, within 7 days from the date of dispatch. Provided it is returned in its original packaging and the product has not been used or consumed. The supplier will then process the returned products in accordane with their own returns policy.
8. Title
The title for all products, goods and services supplied remains with the supplier / retailer, until full payment has been received.
9. Cookies & Beacons
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.
Two types of cookies are used on our website:
i. Session Cookies are temporary cookies that remain in the cookie file of Your browser until You leave the site. They allow You to carry information across pages of Our site and avoid having to re-enter information. They also allow You to maintain a shopping basket and within registration to allow You to access stored information.
ii. Persistent Cookies remain in the cookie file of Your browser for longer depending on how long the lifetime of the specific cookie is. They help Us recognise You as a unique visitor by using a unique random number when You return to Our website. They also allow Us to compile anonymous, aggregated statistics that allow Us to understand how users use Our site and to help Us improve the structure of Our website.
We cannot identify you personally in this way. Cookies help our website arrange content to match your preferred interests more quickly. The vast majority of websites use cookies. Cookies cannot be used by themselves to identify you.
Web Beacons
Some of Our Web pages may contain electronic images known as Web beacons or clear GIF’s. These allow us to count users who have visited these pages. Web beacons collect only limited information which include a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides.
Disabling/Enabling Cookies
You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.
10. Privacy Pledge
We take your privacy very seriously and are committed to providing users with an Internet experience that respects your privacy. When you make a purchase we need to collect certain information to process your transaction and fulfill your order. We do not sell, rent or disseminate this information to any third party for marketing or any other purposes. You can be confident We will not disclose your details to anybody unless required by law to do so, or unless you explicitly give Us authority to do so. We do not hold your credit card details online once the order has been completed. Once your order has been processed all transactionals details relating to the method of payment collected by artcreatif.co.uk, will be deleted. Our web site links to other sites. Please be aware that we are not responsible for the privacy practices of our suppliers / retailers, or those polices our web sites we link to.
11. Spam Attack
The EU Directive on Privacy and Electronic Communications demands that member states do more to combat spam. The UK law tries to create a system that lets legitimate businesses send direct e-mail to users but attempts to stop the scammers and spammers. We only send emails to addresses that have been supplied directly to Us by customers and we always remove addresses from our address book when requested to do so by those customers. We never spam.
12. Data Security
We endeavour to take all reasonable steps to protect your personal information. All the data collected by us is stored on a secure server. The secure server software encrypts all information you input before it is sent to us.
13. Data Protection Act 1998
We are not required to register under the Act (see “Core Business” exemption), however we are required to follow eight guiding principles laid down by the Act. These are:
Fairly and lawfully processed;
Processed for limited purposes;
Adequate, relevant and not excessive;
Accurate and up-to-date;
Not kept for longer than is necessary;
Processed in line with the data subject’s rights;
Secure; and
Not transferred to a country outside the European Economic Area (EEA), unless that country ensures the protection of the rights of the individual to whom the data relate.
14. Your Account
If You use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that Your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
15. Access to Our Website
We will do Our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
16. Licence for Website Access
We grant you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent from us. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of Our web site as long as the link does not portray Us, Our products or services in a false, misleading, derogatory, or otherwise offensive matter.
17. Your Conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You must use the website for lawful purposes only and must not use the website for any of the following:
Fraudulent purposes, or in connection with a criminal offence or other unlawful activity;
To send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing;
In breach of copyright, trademark, confidence, privacy or any other right;
Is otherwise injurious to third parties;
Objectionable;
Which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"; or causes annoyance, inconvenience or needless anxiety.
18. Copyright
All content included on the website, such as text, graphics, logos, button icons, and images belong to Us and our client suppliers / retailers and are protected by United Kingdom and international copyright laws. The responsibility for obtaining any permission or rights to use branded or copyrighted images, in order to promote products, goods or services rests with the supplier / retailer. We cannot be held responsible for a supplier uploading branded or copyrighted, images onto our site, however we will endevour to inform the supplier of the situation, and ask the supplier concerned to use a suitable image, or remove the offending product. We have the right of veto over all products, goods and services published by suppliers / retailer onto the website.
19. Trademarks
artcreatif.co.uk, artcreatif, and other marks indicated on Our website are trademarks or registered trademarks of NVisage VT Ltd. Our graphics, logos, page headers, button icons, scripts and service names are the trademarks of NVisage VT Ltd and may not be used in connection with any product or service without Our written authorisation.
20. Events Beyond Our Reasonable Control
We will not be held responsible for any delay or failure to comply with Our obligations under these conditions if the delay or failure arises from any cause which is beyond Our reasonable control. This condition does not affect Your statutory rights.
21. Waiver
If You breach these conditions and We take no action, We will still be entitled to use Our rights and remedies in any other situation where You breach these conditions.
22. Governing Law and Jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales.
23. Statutory Rights
These conditions in no way affect Your statutory rights.
