About us: more about artcreatif.co.uk

www.artcreatif.co.uk is a fantastic place to buy unique, unusual and stylish handmade gifts. We provide a smooth and seamless shopping experience for the Internet shopper, through an easy to use website specifically designed for individuals who make fantastic art and handmade products.

www.artcreatif.co.uk has been extensively developed to take the very best features of the Internet shopping experience. We have a single, seamless shopping cart and payment process for the consumer, which is capable of handling multiple products from multiple suppliers, with multiple delivery requirements. We also use protx to manage all transactions which is one of the leaders in online payment processing

How it works

www.artcreatif.co.uk has been designed to make finding and buying art and unique handmade gifts as easy as possible. Simply find what you’re looking for, and then drop as many things into one shopping basket, from as many different artists and suppliers as you wish.

Each artist or supplier will add a delivery charge to your order, then you can pay in one, easy checkout.

Once that’s done, it’s simply a matter of sitting back and waiting for your products to arrive. each supplier will be notified instantly of your order and will then get in touch to confirm that your things are on their way, and dispatch them directly to you. No central warehouse, no giant retailer volumes, just you buying direct from individuals and small creative businesses.

How to pay

We accept all major credit and debit cards, including Switch, Visa, Delta, Maestro and Mastercard. Our online payment processing is, of course, completely secure and powered by protx.

Delivery Times

Each individual order arrives on your doorstep directly from the small business who created, designed or selected it. Unless an item is being specially made for you or ordered, delivery is normally within 3-5 working days. Many suppliers use next day delivery as standard. Others offer it as an added extra.

The partner will post details of delivery times on their product pages, and again notify you on receipt of your order notification.

If you have a query about a delivery for a product which you have already ordered, please contact the partner concerned. Their details are provided on your order confirmation email and it is for them to deal with such enquiries in the first instance. We will of course be very happy to help once you have first done this.

All of our suppliers take pride in giving a great service, and that includes efficient delivery. However, there are rare occasions where external factors completely outside of their control can delay a parcel, despite their best endeavours, so we do ask for your patience and cooperation in these circumstances.

Delivery Charges

The great thing about having no central warehouse or bulk manufacture is that each item is dispatched directly to you (often after being made specially). Of course that means that for each partner to deliver directly, safely and securely, a cost is naturally incurred for each order they send out.

UK Delivery

Each supplier stipulates their own cost, depending on the item.

Please always contact us info@artcreatif.co.uk if you want to check timing or costs of delivery; we’ll be very happy to help.

Overseas Delivery

All prices and delivery times quoted above are for UK ONLY. Offshore delivery within the UK may require supplementary delivery charges which will be advised to you upon placing your order.

If you wish to order an item for delivery overseas, then please contact us, giving full details of the item(s) you wish to order and where you would like them to be delivered to. We’ll get straight onto the partner concerned to try to organise it for you.

Gift Wrapping

Many of our partners routinely send out your products beautifully wrapped and packed at no extra cost… so before you’ve even opened them you can instantly see the care and love they put into their products.

Others offer a high quality, competitively-priced gift-wrapping service which you can find on their product pages.

If you’d like to know more, just email info@artcreatif.co.uk

Returns and refunds

We want you to be thrilled with your purchases - However if you do have a problem, please return items unused, in their original packing, and return them to the small business from whom they came: their address is on your correspondence. Obtain proof of purchase. We cannot refund any item not returned. Made-to-order, perishable goods, earrings and personal items are non-refundable, unless faulty. See our returns page for guidance, but CHECK with the partner too.

Refunds must only be directly from the partner, so all communication will normally be through them. However please let us know as well so we can ensure that any small problems are ironed out with as little fuss as possible.

Do make sure that you look at the partner’s returns policy before you order, because some things are specially made and not so easy to exchange.

Please ensure that anything you send back is returned safely and in good condition.

Ask a question please

The best thing for you – and so for everyone – is that we all get your order right first time, so we’re always delighted to answer your questions. You can email info@artcreatif.co.uk or click the link to ‘ask the Partner a question’ on every product page. We’ll get back to you just as soon as we possibly can.

Our Promise to you

Our promise is simple: Everything you see or buy on www.artcreatif.co.uk will come direct from a creative small business who wants you to enjoy shopping this way as much as we do. Buying like this will directly support the future and growth of Britain’s creative, stylish talent.

And we also promise that if you’re not happy, we truly want to know about it. That’s the only way that we can continue to ensure you experience the service, standards and quality that shopping with www.artcreatif is all about.

So do let us know, good or bad, by emailing info@artcreatif.co.uk

We hope you enjoy www.artcreatif.co.uk as much as all of our partners, staff and customers do.

The artcreatif team

the legal bit

The Site is operated by NVisage VT Limited ("we"). We are registered in England and Wales under company number 3464374 and with our registered office address at 9-12 Middle St, Brighton BN1 1AL. Our VAT number is 700 4950 67